Blog

President's Blog - February 2017 - Advisory Services

There are more opportunities than ever in today’s hospitality world and we’re witnessing a period of significant growth. If we take a look at some statistics, a recent Global Construction Pipeline Trend Report from Lodging Econometrics (LE)...

Presidents Blog - October 2016 - The Customer Service Conundrum

After near 40 years in the hotel industry, I have spent my life trying to please people and I believe I know a thing or two about it, primarily as a GM but also, since then, as a guest myself.

I have said it many times, the thing about being a hotel General Manager is that everyone thinks they know how to do your job better than you...

President's Blog - April 2016

It isn’t always easy to see where changes need to be made and often we don’t appreciate the value of change until after a transformation has taken place. I worked in the hospitality industry for many years before I realised that something significant was missing for hotel General Managers. Where do they go to elevate their profile and build the recognition they deserve?...