THE ASSOCIATION MEMBERSHIP REFUND/CANCELLATION POLICY
The Executive reserves the right to refuse/cancel a membership in the Association.
If the Association refuses a new or renewing membership, registrants will be offered a refund.
MEMBERSHIP CANCELLATION BY PARTICIPANT
Membership cancellations received within 14 days of registration may be eligible to receive a full refund less $50 service fee. All refund requests must be made by the registrant or credit card holder. Refunds will be credited back to the original credit card or bank account used for payment. Refund requests must include the name of the registrant and/or transaction number, and the Association may contact the registrant for additional information required to remit the refund.
Cancellations will be accepted via phone, fax or e-mail, and must be received by the stated cancellation deadline. Cancellations received after the stated deadline will not be eligible for a refund.
All benefits and incentives received by registrant must be cancelled/returned to the Association.
These above policies apply to all the Association memberships unless otherwise noted.
THE ASSOCIATION EVENT REFUND/CANCELLATION POLICY
Event Cancellation by Sponsor
The Executive reserves the right to cancel or postpone an event due to low enrolment or other circumstances. If the Association cancels an event, registrants will be offered a full refund. Should circumstances arise that result in the postponement of an event, the Association has the right to either issue a full refund or transfer registration to the same event at the new, future date.
Registration Cancellation by Participant
Unless specifically stated on registration materials, the deadline to receive a refund for your registration is 30 business days before the event.
Registration cancellations received prior to the deadline may be eligible to receive a refund less a $50 service fee. Cancellations received after the stated deadline will not be eligible for a refund. Refunds will not be available for registrants who choose not to attend an event.
Cancellations will be accepted in writing only and must be received by the stated cancellation deadline. All refund requests must be made by the registrant or credit card holder. Refund requests must include the name of the registrant and/or transaction number. Refunds will be credited back to the original credit card or bank account used for payment.
These above policies apply to all the Association Events unless otherwise noted in the corresponding event materials.
The Association Goods and Product Refund/Return Policy
All returns of membership packages purchased directly from The International Association of Hotel General Managers require prior authorization. Any additional handling charges are non-refundable. Returns must be authorized by the Association within 30 days of the invoice date, during which the Association has the option to replace, substitute or repair, at our sole discretion, any the Association product that is deemed defective. Products which are software or downloadable from any the Association website or provided media (CD ROM, Memory Drives, etc) are non-refundable.
Products provided/sold by the Association partners and affinity programs are subject to the return policy of the partner.