Blog

President's Blog May 2017 - Introducing the "Top 100 Club"

As well as serving our members, IAHGM strives to benefit the hospitality sector as a whole and rewarding outstanding industry talent is an important part of that. With this in mind we are in the process of creating an elite group of the world’s top 100 GMs and we will announce the first names in .....

President's Blog - February 2017 - Advisory Services

There are more opportunities than ever in today’s hospitality world and we’re witnessing a period of significant growth. If we take a look at some statistics, a recent Global Construction Pipeline Trend Report from Lodging Econometrics (LE)...

President's Blog - October 2016 - The Customer Service Conundrum

After near 40 years in the hotel industry, I have spent my life trying to please people and I believe I know a thing or two about it, primarily as a GM but also, since then, as a guest myself.

I have said it many times, the thing about being a hotel General Manager is that everyone thinks they know how to do your job better than you...

President's Blog - April 2016

It isn’t always easy to see where changes need to be made and often we don’t appreciate the value of change until after a transformation has taken place. I worked in the hospitality industry for many years before I realised that something significant was missing for hotel General Managers. Where do they go to elevate their profile and build the recognition they deserve?...