Blog
President's Blog December 2017 - A Glimpse of our 2017 Journey
Welcome to our 2017 roundup, an opportunity to reflect on recent achievements and think about .......
President's Blog September 2017 - Does retirement seem like a lifetime away?
As a retired hotel general manager I didn’t just want to just ride into the sunset and “retire” in the ......
President's Blog August 2017 - Insights into China’s Middle Class Boom
The economic influence of China’s middle class has been a hot topic for some time and ......
President's Blog May 2017 - Introducing the "Top 100 Club"
As well as serving our members, IAHGM strives to benefit the hospitality sector as a whole and rewarding outstanding industry talent is an important part of that. With this in mind we are in the process of creating an elite group of the world’s top 100 GMs and we will announce the first names in .....
President's Blog - March 2017 - A Proactive Approach to Profit Optimisation
As a GM I had a number of different assignments during my career and soon realised that one of the main reasons hotel companies bring in a new GM is to initiate change in order to achieve better results. Whether we like it or not, change is usually a good thing, even if it isn’t always easy...
President's Blog - February 2017 - Advisory Services
There are more opportunities than ever in today’s hospitality world and we’re witnessing a period of significant growth. If we take a look at some statistics, a recent Global Construction Pipeline Trend Report from Lodging Econometrics (LE)...
President's Blog - October 2016 - The Customer Service Conundrum
After near 40 years in the hotel industry, I have spent my life trying to please people and I believe I know a thing or two about it, primarily as a GM but also, since then, as a guest myself.
I have said it many times, the thing about being a hotel General Manager is that everyone thinks they know how to do your job better than you...
President's Blog - September 2016 - Security in times of Uncertainty
The hospitality industry is, like many others, facing a wave of new challenges and one of the most daunting is the lack of job stability and security
President's Blog - April 2016
It isn’t always easy to see where changes need to be made and often we don’t appreciate the value of change until after a transformation has taken place. I worked in the hospitality industry for many years before I realised that something significant was missing for hotel General Managers. Where do they go to elevate their profile and build the recognition they deserve?...