WHAT IS THE DEFINITION OF STANDARDS?
“Something set up and established by authority as a rule for the measure of quantity,
extent, value and quality””
“A statement describing a product or service against which performance can be measured”
HOTELS BENEFIT FROM CONSISTANTLY ENFORCED SOP’s
In the competitive hotel industry where excellent, consistent service is a key factor in success, standard operating procedures, or SOPs, play an important role. They are in effect a Hotels Blueprint.
Standard Operating Procedures ensures that a hotel keeps the promises made in its marketing materials and advertisements. SOP’s also ensure that guests get the same treatment each time they visit the hotel. A thorough set of SOPs can help employers ensure consistent service and posting future job openings because each employee's role is clearly outlined. Having SOP’s also provides a foundation for hotel employees' performance evaluations.
“Your greatest assets are your People not Bricks & Mortar”
Sterling Hospitality provides a comprehensive set of manuals and documents, covering all Job positions, necessary for the effective set-up and control of the various departments within a Resort/Hotel,
Our SOP Training Manuals.
NEW RESORT HOTEL DEVELOPMENTS
Sterling Hospitality offers a one stop management service relating to new Resort/Hotel projects from initial concept through to the opening. Services offered cover full Construction Project Management and all pre-opening operational management criteria vital to the successful launch and ongoing day to day management of new properties.