Robyn Pratt

Robyn is a highly experienced hospitality professional with 40+ years of experience spanning General Management, Culture Building Brand Strategy and execution, Change Management, Mindset Change and Project Leadership at an all levels of the organisation.

Prior to founding Impact Consulting, Robyn held the position of Vice President and Brand Leader for Design and Luxury brands for Starwood Hotels, Europe, Africa, & Middle East (EAME). In this role, she led the brand and Quality Assurance efforts of nine brands across 240 hotels. Based upon Robyn’s achievements in the Hospitality Industry she was nominated and accepted as a Member of the International Society of Hospitality Consultants in 2018.

Robyn has been the recipient of various professional and personal awards, including “Queensland Business Woman of the Year”, International Woman Chiefs of Enterprises Achievement Award for Contribution to the Australian Tourism Industry and Starwood “Presidents Award”.

She is a Proctor Gallagher Institute Coach and based upon insights gained from her Mentor Bob Proctor she works with individuals and teams to support their growth and development. She is an Affiliate of Leadership Alliance International where she provides Leadership Coaching and program support for Fortune 50 companies such as Moodys International, Pfizer and KPMG North America and India.

Following her experience with a six month loss of memory after a medical procedure, Robyn wrote and published “To Build a Lifetime” where she shares her learnings from this experience when facilitating workshops related to the power of communication and dealing with change.

Robyn sits on the Board of Directors at Special Interest Travel, a Demajo Company and is an affiliate of Morgansheer Hospitality Inc based in New York. Other directorships currently held are with Healthy Heat Ltd., Global Travel Solutions and PAYSEC International.

• Service Culture Strategy & Execution o Innovation and change management
• Guest Experience Strategy and Execution o Quality Assurance
• Hospitality Operations at Hotel, Regional and International level
• Brand Strategy and Execution
• Luxury and Design Brand Expertise o Coach and Mentor – Proctor Gallagher Institute o Leadership and development